Avoid These 4 AI Travel Scams
It’s an unfortunate truth that the travel industry has always been a prime target for scammers. And with the rapid advancement of AI technology, con artists have found new, more sophisticated ways to deceive unsuspecting travelers. Through the use of AI, scammers are now able to create highly convincing fake travel booking websites, phishing emails, and even voice impersonations, all designed to steal travelers’ personal and financial information.
If you are planning an upcoming trip, it’s crucial to understand the latest AI-powered travel scams and how to protect yourself. As the Chief Information Officer at SlickTrip (a popular flight price drop website), I have seen firsthand how rapidly these scams are evolving and how much they can wreak havoc on travelers’ lives. Below are 4 of the most common AI-driven threats targeting travelers today, the red flags to watch for, and what to do if you find yourself caught in one.
AI-Generated Deepfake Customer Service Agents
AI generated Diligent female call center agent, focused and dedicated to scam you
One of the most alarming scams is the use of AI-generated voices to create deepfake customer service representatives. Scammers use advanced voice synthesis to mimic the voices of real airline or hotel employees. They call unsuspecting travelers posing as legitimate customer support agents, often using publicly available information or previous data breaches to make their calls seem authentic. The goal? To trick travelers into divulging sensitive information such as booking references, credit card numbers, or even login credentials to loyalty programs.
Because these AI voices sound incredibly realistic, many victims do not suspect a thing until it’s too late. To protect yourself, first always verify the caller’s identity by asking for their official employee ID or calling back through official contact numbers found on verified websites. Also, never share payment information or passwords over the phone unless you initiated the call and are certain of the recipient’s identity. Finally, use two-factor authentication (2FA) on your travel and payment accounts to add an extra layer of security.
AI-Generated Phishing Emails Mimicking Booking Confirmations
Email phishing attacks have become much more sophisticated with the help of AI. For example, scammers now use AI to generate emails that are almost indistinguishable from legitimate booking confirmations or notifications from airlines, hotels, or travel agencies. These emails can include the company’s actual logos, brand colors, and writing styles, making them seem incredibly trustworthy at a glance. However, they contain malicious links or attachments designed to steal your credit card details, install malware on your device, and more.
To prevent an AI-generated phishing email scam, there are several main warning signs to keep in mind. First, look out for any slight grammatical errors or sentences that are phrased awkwardly in an email or SMS message, even if the rest of the message looks polished. Legitimate emails and messages from real travel booking companies will be free of these kinds of errors. Another red flag is a request to click on links or download attachments unexpectedly. On top of this, another red flag is the email urging immediate action or threatening consequences to provoke a quick, unthinking response.
To stay safe from these kinds of scams, make sure to cross-check booking details by logging into the airline or hotel’s official website directly, rather than clicking links in an email. Also, hover over links to verify the URL before clicking. Does it lead to the company’s real domain? If not, it can be a scam. Finally, use email spam filters and security software to detect phishing attempts.
Fake Booking Websites Created by AI
One widespread AI-enabled scam in the travel industry is the creation of fake booking websites for hotels, car rentals, flights, and travel packages. By leveraging AI, con artists can quickly build and launch these sites with realistic images, reviews, and pricing designed to lure travelers into making bookings. These websites look so professional and convincing that many travelers believe they’re legitimate. And once payment is made, the scammer disappears with the money, leaving the traveler without a reservation or any way to contact customer service.
To avoid falling victim to a fake booking website, first ensure that you always book directly through well-known official websites or trusted travel platforms. Also, double-check the website URL for minor misspellings or unusual domain names. For example, a fake website might end in .net instead of .com. Also, look for secure connections (https://) and trust seals, but be aware these can sometimes be faked. As an added precaution, search for reviews or complaints about the website on independent forums or consumer review sites.
AI-Generated WhatsApp or SMS “Urgent Alerts”
Travelers are also being targeted via AI-generated text messages sent through WhatsApp, SMS, or other messaging platforms. These messages appear to be urgent airline or travel updates, such as flight delays, cancellations, or gate changes. Scammers use these fake alerts to trick travelers into clicking on malicious links that can lead to phishing sites or malware downloads. And because these alerts create a sense of urgency, travelers may act without thinking, which puts their sensitive information or devices at risk.
To prevent this scam, first look out for unexpected messages from unknown numbersor contacts. Also, check to see if the messages contain spelling mistakes or awkward phrasing. It is also a scam if a link in the message does not lead to the official airline or travel company’s site. Avoid clicking on any links in messages unless you are certain of the sender’s authenticity. Make sure to also verify any urgent travel information directly on the airline’s official app or website. Finally, enable message filtering on your phone to block spam or suspicious messages.
Conclusion
With all this information, you can clearly see how travel has changed through AI related scams and even technology. For many the best way to book either through trusted travel sites or find yourself booking with an agent. Craig, from Stay Luxurious is designed to not just inspire you to put a little luxury in your next travel adventure, but also book it for you. Contact him to set up a time for advice on your next journey today.
This article was written by Jeremy Greenburg, Travel Expert & Chief Information Officer at SlickTrip (a platform that instantly compares top travel sites and alerts you the moment flight prices drop) In his role, Greenburg educates others on travel trends, travel tech innovation, and real-time data systems. Your smart travel companion, SlickTrip helps you never miss out on the best deals on flights. Airline ticket prices can change multiple times a day, but with real-time price alerts, you’ll always stay ahead.
